Description
About KPIs and Metrics Simplified
Whether you are a manager, an analyst or a founder, this book gives you the methods to measure what matters.
It covers performance measurement from choosing KPIs to acting on them, one framework per chapter, each with a diagram, a worked example and a worksheet.
It follows the same method as every Business in Brief book, so each title makes the others more useful.
“Whenever Toyota defines a specification, it is establishing a hypothesis that is then tested through action.”H. Kent Bowen and Steven Spear, 1999 · Consulting Management Simplified, ch. 35
“Every time you see a 50-page work plan that stretches out to three months, you know it’s wrong.”Charles Conn, 2019 · Consulting Management Simplified, ch. 3
“A good decision executed well often beats a brilliant one implemented poorly.”Paul Rogers and Marcia Blenko, 2006 · Consulting Management Simplified, ch. 31
“All products eventually become either cash cows or pets.”Bruce Henderson, 1970 · Consulting Management Simplified, ch. 17
Table of contents 
- Part 1: Why Measure
- What a KPI Actually Is
- Leading and Lagging Indicators
- Vanity Metrics and Real Results
- Goodhart's Law: When a Measure Becomes a Target
- Your North Star Metric
- SMART KPIs
- KPI Trees: Break Any Number Into Its Drivers
- Input, Output and Outcome Metrics
- How Many KPIs Is Too Many
- KPI Definitions Everyone Agrees On
- Financial KPIs
- Customer KPIs: NPS, CSAT and Churn
- Sales and Marketing KPIs
- Operations KPIs
- People KPIs
- Targets That Stretch but Hold
- OKRs: Objectives and Key Results
- The Balanced Scorecard
- Baselines and Benchmarks
- Cascading Goals Through the Organization
- Data Sources and Owners
- Data Quality Checks
- Measuring What Is Hard to Measure
- Sampling and Surveys
- Automating the Numbers
- A Dashboard People Actually Read
- Choosing the Right Chart
- Traffic Lights, Trends and Thresholds
- The One-Page Scorecard
- Tools: From Spreadsheets to BI
- The Weekly Business Review
- Variance Analysis: Why Did We Miss
- From Metric to Action Plan
- Experiments That Move a Metric
- Reviewing and Retiring KPIs
Part 2: Choose the Right KPIs
Part 3: KPIs by Function
Part 4: Targets and Goals
Part 5: Data You Can Trust
Part 6: Dashboards
Part 7: Act on the Numbers
7 Books Included
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Additional information
| Brands | Business in Brief |
|---|---|
| Purchase options | All 7 eBooks, Single eBook Purchase |
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